Privacy Policy

Introduction

TitanBloom Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website titanbloom.top or use our financial planning services.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Acts. Our registered office is located at Grafton Street 114, Limerick, V41 4910, Ireland. Registration Number: CRO846231.

Data We Collect

The data we collect from you helps us provide personalised financial planning services and improve our website experience. We may collect and process the following categories of personal information:

• Contact Information: Name, email address, phone number, postal address
• Financial Information: Income details, expenses, debts, assets, investment preferences, financial goals
• Identification Information: Date of birth, PPS number (when required for services)
• Technical Information: IP address, browser type, device information, website usage data
• Communication Records: Records of our correspondence and consultations
• Marketing Preferences: Your choices regarding marketing communications

We collect this information directly from you through our contact forms, consultations, and ongoing service delivery. Some technical data is collected automatically through cookies and similar technologies as detailed in our Cookie Policy.

How We Use Your Information

We use your personal data for legitimate business purposes and only as necessary to provide our financial planning services. The specific ways we use of your data include:

• Providing financial planning advice and services tailored to your circumstances
• Communicating with you about your financial plans and our services
• Processing payments and managing our client relationships
• Complying with legal and regulatory obligations
• Improving our website and services through analytics
• Sending relevant marketing communications (with your consent)
• Protecting against fraud and maintaining security

Our legal basis for processing your personal data includes contract performance, legitimate interests, legal compliance, and consent where required. We will always inform you of the specific legal basis when collecting your data.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• With your explicit consent
• With professional service providers (accountants, legal advisors) when necessary for your financial planning
• With regulatory authorities when required by law
• With trusted service providers who assist in our operations (subject to strict confidentiality agreements)
• In the event of a business transfer or merger (with appropriate safeguards)

Any third parties we work with are carefully vetted and must comply with data protection laws and maintain appropriate security measures.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Access controls and staff training
• Secure disposal of data when no longer needed

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods are as follows:

• Client financial records: 7 years after the end of our professional relationship
• Marketing communications: Until you withdraw consent or 3 years of inactivity
• Website analytics data: 26 months maximum
• Contact form enquiries: 2 years or until resolved

When personal data is no longer needed, we securely delete or anonymise it in accordance with our data retention policy and applicable legal requirements.

Your Rights

Under GDPR and Irish data protection law, your rights regarding your personal data include:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests
• Rights Related to Automated Decision Making: Protection from automated profiling

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month and may ask for identification to verify your identity.

International Transfers

We primarily process data within the European Economic Area (EEA). When we need to transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Binding Corporate Rules for multinational companies

We will inform you if your data is transferred outside the EEA and the safeguards we use to protect it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us using the following information:

You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with data protection law. You can contact them at www.dataprotection.ie or by phone at +353 57 868 4757.